Support Contracts

Support Contracts

Imagine having your own IT department that is up-to-date with training and certification, is available 24/7, plus has hardware and software vendor relationships for those really complicated IT issues.

All of these benefits are available when you purchase Midwest Data’s (MDI’s) unique support contract. MDI can be your IT department at a fraction of the cost of actually having one. You will not have to worry about providing company benefits or be left without support when your IT personnel takes time off or moves on to another job. Take advantage of over 30 years of in-depth technical knowledge and a wide-ranging scope of expertise with an MDI support contract.

MDI gives you IT peace of mind.

Benefits of Support

Types of Support Contracts

Stand Alone Station Support:

This contract is an annual agreement to provide complete turnkey technical software and hardware support to organizations. It includes telephone support for troubleshooting and system usage with no additional charges incurred. We offer web based user initiated support for users with high speed web access. You will receive on-site support (should telephone/Web based support be inappropriate) at a reduced rate, with a daily cap. In-house support is also provided at a reduced rate. Normal support hours are given Monday through Friday, 9 am to 6pm, excluding holidays. Emergency support is available when required at all other hours to meet special needs.

Network Support:

This contract is an annual agreement to provide complete turnkey technical software and hardware support to organizations. It includes telephone support for troubleshooting and system usage with no additional charges incurred. We offer web based user initiated support for users with high speed web access. You will receive on-site support (should telephone/Web based support be inappropriate) at a reduced rate with a daily cap. In-house support is also provided at a reduced rate. The contract rate is calculated based on the current size of your network plus a per network node count, including the server. Special rates are available for educational/religious institutions.

The premier computer and network service provider since 1983

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